Employee Spotlight – Meet our Service Advisor, Dana Robison

Employee Spotlight – Meet our Service Advisor, Dana Robison

Dana had been our service advisor since early 2019, but that’s not the only department here at Buerkle that’s been fortunate enough to work with her. Almost five years ago, Dana started out as our cashier. She has always been someone who management took note of, because of her go-getter attitude. Once she learned all there was to know with cashiering, she took on accounting work, accounts receivable, titling, and other duties that weren’t necessarily in her job description.

Since the cashier position works closely with the service staff, our service manager, Terry, recognized a true talent in Dana and approached her to join his team as a service advisor. She started with light duty maintenance work, and now her position has morphed into a newly created role as an internal service advisor. This new role is essential in overseeing all of Buerkle’s inventory and sold vehicles, which includes everything from the first inspection to after the vehicle is delivered.

So what does Dana do when she’s not working?

“Well….I work!” She answered, somewhat laughing. Dana is also a caretaker with her apartment complex, so when she gets home, she usually has an apartment to clean, snow to shovel, and other issues that can arise with her tenants (including having to evacuate everyone from the apartment building twice in one weekend due to fire alarms going off!).

“So what do you do when you’re not caretaking and not at Buerkle Acura? Is there any ‘Dana’ time thrown in there?”

“Terry always asks me that,” she said, grinning. When Dana does have a few moments to herself, she likes to have her nephew over, take him swimming in her pool, and hang out with her friends.

I’m sure many in the service bay recognize her from her time in the cashier position, so please say “hi” next time you’re in!

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